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3 weeks ago
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- NERC has reported that DisCos received 275,681 lawsuit complaints successful the past 4th of 2024, with metering, billing being the astir communal issues
- While the fig of complaints dropped by 16.13% compared to the erstwhile quarter, PHED, Eko DisCo, and Ibadan DisCo recorded the highest figures
- NERC besides highlighted that lone 29.45% of the 4,180 complaints received done its lawsuit complaints portion were resolved
Legit.ng writer Victor Enengedi has implicit a decade's acquisition covering Energy, MSMEs, Technology, Banking and the Economy.
The Nigerian Electricity Regulatory Commission (NERC) has reported that energy organisation companies (DisCos) crossed the state received 275,681 lawsuit complaints successful the past 4th of 2024.
According to NERC’s quarterly report, this fig is 16.13% little than the 328,696 complaints recorded successful the 3rd 4th of the year.
Source: UGC
Among the DisCos, Port Harcourt Electricity Distribution Company (PHED) received the astir complaints, with 54,683 cases. Eko DisCo followed with 47,911 complaints, portion Ibadan DisCo recorded 47,510 cases.
Other DisCos received the pursuing complaints: Abuja DisCo (23,963), Ikeja DisCo (23,236), Jos DisCo (19,882), Kano DisCo (17,328), Enugu DisCo (15,617), Benin DisCo (13,953), Aba DisCo (5,513), and Kaduna DisCo (4,168). Yola DisCo had the fewest complaints, with 1,917 cases.
NERC stated that complaints decreased successful 9 DisCos during the 4th fourth compared to the 3rd quarter. The largest declines were seen successful Kaduna, Kano, Eko, Yola, Enugu, and Abuja DisCos.
However, Benin, Aba, and Ikeja DisCos recorded much complaints successful the 4th fourth than successful the third.
The study revealed that the bulk of the 275,681 complaints received by DisCos successful the 4th fourth of 2024 were related to metering (51.29%), billing (10.70%), and work interruptions (8.49%).
Together, these 3 issues made up 70.48% of each complaints recorded during the quarter.
NERC reported that its lawsuit complaints portion (CCU) received 4,180 complaints from energy consumers successful the 4th fourth of 2024.
Out of these, lone 1,231 cases were resolved, resulting successful a solution complaint of 29.45%.
The study besides noted that this solution complaint was 1.70 percent points little than the 31.15% recorded successful the 3rd 4th of 2024.
NERC said:
“Customers of Ikeja and Eko Electricity Distribution Companies (DisCos) lodged 1,731 and 836 complaints respectively accounting for 41.41 percent, and 20.00 percent of the full complaints lodged astatine NERC-CCU.“Conversely, Aba Power had the lowest fig of complaints with 8 amounting to 0.19 percent.”
Source: UGC
The committee raised concerns astir the debased solution complaint and stated that steps are being taken to assistance DisCos resoluteness disputes faster.
According to the report, complaints related to metering made up 36.82% of the full cases successful the 4th quarter.
Other large issues among the 4,180 complaints included billing (31.24%), work interruptions (15.50%), and tariff set concerns (6.29%).
NERC noted that these 4 categories accounted for 89.85% of each complaints received during the quarter.
The study besides mentioned that resolved billing complaints led to a full recognition accommodation of N40.2 cardinal connected customers’ bills.
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Source: Legit.ng
