How to use the JAMB complaint portal: how to raise tickets and resolve issues

The Joint Admissions and Matriculation Board (JAMB) strives to supply seamless services to candidates, though immoderate whitethorn brushwood problems during registration. However, JAMB announced that students tin rise and lick issues online. Learn however to usage the JAMB ailment portal to rise tickets and resoluteness issues.

JAMB allows candidates to rise and resoluteness registration issues online done its ailment portal. Photo: @jambgovng (modified by author)
Source: UGC

TABLE OF CONTENTS

Key takeaways

• In 2024, the Joint Admissions and Matriculation Board (JAMB) informed candidates that they could raise issues from the comfortableness of their homes.
• Students tin raise tickets done the JAMB Central Online Support System (COSS) astatine no fee.
• The Central Online Support System (COSS) enactment tickets instrumentality a day oregon two, excluding the weekends and holidays, to beryllium sorted.

How to usage the JAMB ailment portal

The Joint Admissions and Matriculation Board (JAMB) is liable for conducting the Unified Tertiary Matriculation Examination (UTME) for prospective introduction candidates undertaking undergraduate and the Direct Entry (DE) examination. The candidates often acquisition assorted challenges with the committee that whitethorn see the following:

• Regularization.
• Matriculation list.
• Correction of data.
• Change of course/Institutions.
• JAMB Central Admissions Processing System (CAPS).
• Upload of results.
• JAMB admittance letter.
• Purchase of forms.

A screenshot of JAMB enactment portal. Photo: @jambgovng (modified by author)
Source: UGC

JAMB has been attending to students' needs and complaints done their offices for years. However, with the announcement astir the instauration of a ticketing platform, the agelong queues are a happening of the past. According to JAMB's X account, candidates are advised not to sojourn the JAMB office to lodge complaints. JAMB stated:

All complaint(s) lodged connected the ticketing level are treated promptly. Please bash not question to the Board’s headquarters, oregon offices for what you tin bash astatine a much convenient ticketing platform.

The steps for lodging a ailment are arsenic follows:

1. Visit the authoritative JAMB website.

2. Navigate to the JAMB Central Online Support System (COSS) portal. The COSS portal allows you to make a summons for your enquiry oregon entree an already existing complaint.

3. There are antithetic enactment areas, truthful you request to prime 1 of these, and click connected either "Candidate" oregon "General Support Ticket".

4. Create a summons for your ailment and guarantee you supply your idiosyncratic accusation and details astir your issue.

5. Select whether you’re a JAMB campaigner oregon are complaining connected behalf of idiosyncratic else.

A screenshot of JAMB registration number. Photo: @jambgovng (modified by author)
Source: UGC

6. Fill retired the ailment signifier and deed send.

7. Take enactment of your transaction ID and capable successful the close email address.

8. JAMB volition email you erstwhile the summons has been submitted.

9. Give JAMB clip to show and code the issue.

Benefits of the JAMB complaints portal

JAMB has simplified the process of handling complaints from students with the instauration of the JAMB ailment portal. Below are the benefits of this strategy to stakeholders.

• The instauration of the online portal has simplified the process, redeeming time.
• Both the students and the JAMB officials tin efficiently way complaints.
• The portal allows candidates to make and way their complaints electronically, ensuring that JAMB tin show and efficaciously code issues raised.
• Streamlined connection betwixt the students and JAMB officials connected the presumption of the complaints.
• The portal is accessible to each candidates astatine nary fee. This ensures accessibility to everyone who wants to rise concerns and question assistance.
• The JAMB strategy offers enactment by catering to complaints related to antithetic processes, specified arsenic JAMB registration, examination, and admission.
• The online portal empowers students by providing them with a level to code issues transparently and accountable.
• The online portal helps to smoothen the registration process by allowing candidates to rise and resoluteness issues connected time.
• The JAMB online portal addresses challenges associated with the manual attack to handling complaints, specified arsenic eliminating agelong queues.

What is the JAMB Central Online Support System (COSS) summons effect validity oregon duration?

According to the Board, erstwhile you rise a enactment tickets, they are instantly attended. However, determination is simply a hold play of astir a time oregon two, without counting the weekends and holidays

A screenshot of a JAMB ailment portal wide ticket. Photo: @jambgovng (modified by author)
Source: UGC

What is the WhatsApp fig for JAMB?

JAMB doesn't person a publically listed WhatsApp number. However, students tin scope its offices done its authoritative website oregon the pursuing numbers:

• +2348166335513
• +2348123658955
• 08166335513
• 08123658955

Where tin I taxable a ailment to JAMB?

Students should rise a enactment summons online done the JAMB Central Online Support System (COSS). They tin besides sojourn the SERVICOM Desk astatine immoderate JAMB office. Alternatively, they tin interaction JAMB nationalist office utilizing the contacts disposable connected its authoritative site.

What is the JAMB ailment email address?

You tin nonstop complaints to JAMB via their authoritative email: [email protected].

What is the JAMB ailment website?

The introspection assemblage has lone 1 website wherever students with complaints oregon issues tin log successful and lodge their complaints. The authoritative website is www.jamb.gov.ng. However, to motorboat a complaint, 1 should navigate to the JAMB Central Online Support System (COSS).

How bash you travel up connected your complaint?

A screenshot of JAMB ailment portal, summons confirmation portal. Photo: @jambgovng (modified by author)
Source: UGC

You tin cheque if your ailment has been attended to by pursuing these steps.

1. Login to your JAMB profile.
2. Navigate to the JAMB Central Online Support System (COSS).
3. Navigate to the "My Tickets" section.
4. Enter your JAMB e-facility illustration email and your summons ID.
5. View the presumption and responses to the submitted tickets.

Since 2024, the Joint Admissions and Matriculation Board (JAMB) has simplified their issue-solving mechanism. Students tin present usage the JAMB ailment portal to rise tickets and resoluteness issues alternatively of physically visiting their offices.

Legit.ng published an nonfiction astir the NIBSS BVN validation portal. Nigeria Inter-Bank Settlement System (NIBSS) has a unsocial recognition fig issued to each relationship holders. The Bank Verification Number (BVN) is simply a biometric-based recognition strategy that helps heighten information and enhancing fiscal accountability. The NIBSS BVN validation portal is utilized to negociate NIBSS BVN online.

Nigerian slope relationship holders should beryllium acquainted with the NIBSS BVN validation portal utilized to negociate their BVN. Find retired however to navigate the NIBSS BVN validation portal from the comfortableness of their homes.

Source: Legit.ng