NCAA advises Air Peace amid as customers lament flight cancellation

• The Nigeria Civil Aviation Authority's Director General, Chris Najomo directed Air Peace to heighten its home formation operations
• This is successful absorption to a important spike successful lawsuit complaints implicit the airline's wide inefficiency and rude conduct
• To alleviate the situation, Najomo recommended that the hose standard backmost operations to the fig of craft it already operates

Legit.ng writer Zainab Iwayemi has 5-year-experience covering the Economy, Technology, and Capital Market.

In effect to a caller surge successful rider complaints astir unprofessional behaviour and the wide inefficiency of the airline's operations, Chris Najomo, Director General of the Nigeria Civil Aviation Authority (NCAA), has ordered Air Peace to amended its home formation operations.

Air Peace was among the 5 airlines sanctioned by the NCAA implicit regulatory violations successful the country. Photo Credit: Air Peace
Source: Getty Images

In an NCAA connection posted connected X (previously Twitter) connected Friday, Najomo suggested that the hose trim its operations to the fig of craft it presently has successful bid to lessen the crisis.

“The DGCA, Capt. Chris Najomo has directed Air Peace to instantly amended its home operations owing to complaints of chronic flight delays and cancellations by the travelling public,” the connection said.

Passengers disappointed

Many travellers person precocious voiced their displeasure with Air Peace's formation schedules, which are plagued by predominant cancellations, delays, and disruptions.

Given the disappointments and annoyances that travellers person encountered astatine airports, immoderate Nigerians person urged the due authorities to look into the activities of Air Peace.

Due to a drawstring of formation cancellations and reschedulings, Mike Adeyemi, a rider connected Air Peace, described past period however helium and his household ended himself stuck successful the Lagos Airport.

“I booked a formation from Lagos to Kano for 2:00 P.M. for the 10th of April 2025. Airpeace moved the formation to 6pm, past a time aboriginal to 10 p.m connected the time of the formation moved it again till 11:30 P.M. and arsenic I americium typing this connection 12:25 a.m. connected the 11th of April we are inactive stranded astatine the airport. I person my parent successful law, sister successful instrumentality who flew successful a time earlier from the UK for a wedding helplessly astatine the airport,” the rider wrote successful a connection to PREMIUM TIMES.

He went further to authorities that: “No nine should let its businesses (Airpeace) to dainty people similar commodities. I consciousness truthful ashamed and helpless close now, I besides consciousness truthful horrible knowing this email whitethorn not mean overmuch to maine but I americium sending nonetheless.”

I judge collectively we tin bash amended arsenic a nine and clasp concern leaders to a amended standard. The comic happening is present astatine the airdrome I tin spot radical of different nationalities wondering, this is incorrect and achy to see,” Mr Adeyemi noted.

He explained that they did not depart the Lagos airdrome until 2:00 a.m connected the 11 April, for a formation that was primitively booked for 2:00 p.m 10 April.

“It greatly affected america psychologically and emotionally arsenic we person an aged pistillate who is astir 70 years aged with us,” helium narrated, stating that helium believed Air Peace’s enactment was a deliberate effort to abbreviated alteration passengers for economical vantage due to the fact that it is present a regular occurrence.“It was a nightmare really, I anticipation the government, civilian aviation authorities instrumentality capable steps to resoluteness it all,” Mr Adeyemi told PREMIUM TIMES.

This week, respective Air Peace’s passengers took to societal media to vent their vexation implicit Air Peace’s inefficiency with formation schedules.

He said

“We were kept up till astir 2am with nary logical mentation for the extended hold and eventual cancellation of the flight.”“This hose jeopardised our payment and information for the flimsiest of reasons. This level of incompetence and horrible lawsuit work acquisition has to beryllium the worst successful my life.

Many consumers, however, urged the NCAA to instrumentality punitive enactment against Air Peace for ongoing maltreatment and violations of user extortion rules by calling connected regulatory authorities connected the X platform.

Air Peace’s passengers took to societal media to vent their vexation implicit formation cancellation. Photo Credit: Air Peace
Source: Getty Images

According to a connection released by the NCAA connected Friday, Najumo handed the bid to Air Peace portion gathering with immoderate of the airline's absorption successful Abuja.

According to the report, hose representatives astatine the gathering admitted that they look immoderate difficulties that are communal successful the sector, but they are moving nonstop to code them.

However, successful response, Mr. Najumo claimed that hose operators indispensable adhere to the rules and planetary champion practices, adjacent though the NCAA volition inactive enactment the airlines.

Air Peace was 1 of 5 airlines that the NCAA sanctioned successful December of past twelvemonth for breaking nationalist regulations.

NCAA sanctions Air Peace, Arik Air, 3 others airlines

Legit.ng reported that a fig of airlines that person been sanctioned by the Nigeria Civil Aviation Authority person contacted the regulatory bureau to petition a gathering truthful they whitethorn supply impervious that they person fixed the problems that led to their penalties.

The impacted airlines person been offered the prime to either wage the fines oregon situation the ruling, according to Michael Achimugu, the NCAA's Director for Consumer Protection and Public Affairs, who verified the situation.

He underlined that contiguous outgo of fines is not required and noted that the process is ongoing.

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Source: Legit.ng