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- The Nigeria Civil Aviation Authority has yet issued a punishment connected Kenya Airways for the February incidental with Gloria Omisore
- The rider was flown retired of Nigeria to Nairobi, wherever she was prevented from proceeding connected her travel and delayed for 18 hours
- A video went viral showing a heated statement betwixt the unit of the hose and the frustrated passenger
Legit.ng journalist Ruth Okwumbu-Imafidon has implicit a decennary of acquisition successful business reporting crossed integer and mainstream media.
In February 2025, a video surfaced connected the net depicting a confrontation betwixt a Kenya Airways unit subordinate and a rider astatine Nairobi Airport.
The passenger, identified arsenic Gloria Omisore, was reportedly stranded astatine Nairobi Airport for implicit 18 hours owed to unresolved visa issues, preventing her from continuing her journey. depicting a confrontation betwixt a Kenya Airways unit subordinate and a rider astatine Nairobi Airport.
In the video, she expressed vexation implicit the airline’s alleged maltreatment of Nigerian travellers, including herself.
Source: UGC
Her demands for accommodation and different necessities from the hose unit astatine the transportation table led to the altercation, which aboriginal went viral.
In the aftermath of the event, the Nigeria Civil Aviation Authority (NCAA) summoned the typical of Kenya Airways to a dialog with the aggrieved passenger, wherever the facts of the lawsuit were established.
Following the incident, NCAA issued a directive to the hose to retract its erstwhile statement, deemed false, and contented a nationalist apology to the affected passenger.
NCAA yet sanctions Kenya Airways
The NCAA announced that it has yet sanctioned Kenya Airways for violating user extortion laws.
This authorisation is linked to the incidental with Gloria Omisore and akin incidents with 2 different passengers.
A connection posted connected X connected Wednesday showed that a authorisation missive had been issued against the airline.
The connection signed by Michael Achimugu, NCAA’s manager of nationalist affairs and user protection, read;
“Today, May 7, 2025, the NCAA has sent a missive of authorisation to the operator, Kenya Airways, implicit the cases of Gloria Omisore and 2 different passengers.“The penalties are for user protection-related infractions, including close to care, nonaccomplishment to supply afloat disclosure of presumption of carriage, nonaccomplishment to respond to the Authority’s request, nonaccomplishment to process refund and compensation, and mislaid baggage.”The connection ordered the hose to effect a refund to the passengers, and compensate them with 1,000 peculiar drafting rights wrong the adjacent 7 days.
Source: Getty Images
This is successful summation to a good that the hose has to wage to the NCAA, and Achimugu stressed that nonaccomplishment to comply would pull stiffer penalties aft the ultimatum expires.
NCAA directs Kenya Airways, others connected afloat disclosure
Legit.ng earlier reported that the Nigerian Civil Aviation Authority (NCAA) mandated airlines to instrumentality afloat work for disclosing each the requirements to passengers.
The NCAA declared that the hose indispensable inform the rider of question requirements earlier leaving Nigeria, alternatively than allowing them to get stranded successful overseas countries.
The NCAA announced that determination would beryllium stiff penalties for the airlines that spell up to merchantability tickets to passengers without informing them.
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Source: Legit.ng
