NCAA set to resolve complaints against NG Eagle airline, sends important update to aggrieved passengers

• The Nigerian Civil Aviation Authority (NCAA) has mandated airlines to effect each refunds to customers wrong 14 days oregon look sanctions
• The airlines are besides fixed a timeline to resoluteness each lawsuit complaints, and the NCAA is having a nonstop gathering to resoluteness complaints against a Nigerian airline
• The authorization has sent a announcement to customers who issued complaints against the hose and spoken astir its plans to get them resolved

Legit.ng writer Ruth Okwumbu-Imafidon has implicit a decennary of acquisition successful business reporting crossed integer and mainstream media.

The Nigerian Civil Aviation Authority (NCAA), the superior regulator for the aviation manufacture successful Nigeria, has sent a connection to passengers who filed complaints with the authorization for refund oregon baggage issues.

The NCAA directed the passengers to nonstop a Direct Message (DM) to the manager of nationalist affairs and user protection, Michael Achimugu, arsenic a reminder of their complaint.

The authorization stated that it had a scheduled gathering with the NG Eagle absorption and assured that it would resoluteness arsenic galore rider complaints against the hose arsenic possible.

NCAA urged the aggrieved passengers to nonstop a reminder of their complaints. Photo credit: NCAA/Nurphoto
Source: UGC

A station from Michael Achimugu connected X confirmed this update.

The post from Achimugu read;

“If you filed a ailment for refund oregon baggage issues with the NCAA against NG EAGLE, kindly nonstop a reminder to my DM this greeting arsenic I americium gathering with the hose to sermon these issues with a presumption to resolving arsenic galore of them arsenic possible.“This is for complaints against NG EAGLE.”

Nigerian Eagle hose commences formation operations

Nigerian Eagle is simply a young hose that lone commenced operations successful December 2023, with a committedness to supply cheaper formation alternatives to Nigerians.

In its archetypal period of operation, the hose fixed each domestic flights astatine N61,050 for the duration of the christmas holidays, astatine a clip different airlines already charged supra N100,000 for antithetic home routes.

The Asset Management Corporation of Nigeria (AMCON) initially established the hose successful 2019, but owed to archetypal regulatory and judicial challenges, it did not commence operations until 2023.

NCAA updates refund policy, sets 14-day deadline

Recall that the NCAA earlier reiterated that ensuring summons refund compliance was a halfway portion of its ngo to support rider rights.

Achimugu noted that Part 19 of the NCAA Regulations of 2023 mandates contiguous refunds for currency purchases and allows up to a 14-day window for physics payments made with USSD, mobile apps, and different forms of Internet banking.

NCAA to authorisation airlines for withholding information

The NCAA has besides announced strict sanctions for airlines that merchantability tickets to passengers without afloat notifying them of question restrictions that whitethorn hinder their travels.

This determination came aft respective Nigerian passengers complained astir being stranded successful different countries due to the fact that they were not decently informed of question restrictions.

The NCAA has directed airlines to supply customers each the accusation required earlier selling immoderate summons to them. Photo credit: Nurphoto
Source: Getty Images

The NCAA declared that it is the work of the hose to pass the rider of question requirements earlier leaving Nigeria.

NCAA slams sanctions connected Kenya Airways

In related news, the NCAA has imposed aggregate sanctions connected Kenya Airways implicit respective reports of rider rights violations.

Legit.ng earlier reported that Kenya Airways near a Nigerian passenger, identified arsenic Gloria Omisore, stranded successful Nairobi for implicit 18 hours, refusing to fto her committee a connecting formation owed to restrictions.

NCAA gave the hose a 7-day ultimatum to refund Omisore and 2 different passengers for their tickets, and besides wage a N3 cardinal good to the authority.

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Source: Legit.ng