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Electricity consumers successful Nigeria received N155.84 cardinal arsenic a recognition refund from energy organisation companies successful 2025 alone.
This is according to the Nigerian Electricity Regulatory Commission’s latest quarterly data, sighted astatine the weekend.
The refund followed solution of billing-related complaints received by NERC crossed the country.
The information showed that the refunds were issued successful tranches to consumers passim the twelvemonth aft Discos resolved verified overbilling and related disputes.
A breakdown of the refund showed that energy consumers received N32.21m successful the archetypal quarter, N40.22m successful the 2nd quarter, N32.66m successful the 3rd quarter, and N50.75m successful the 4th quarter.
NERC’s showed that billing disputes remained the azygous largest trigger for lawsuit complaints, accounting for betwixt 29 and 37 percent of full cases recorded successful 2025.
Accordingly, successful the archetypal 4th alone, the committee received 4,169 complaints, retired of which lone 1,554 were resolved, translating to a solution complaint of 37.27 percent.
“Customer complaints astir billing constituted 37.37 percent of the full complaints received during the quarter, portion metering issues accounted for 32.00 percent and work interruptions 13.65 percent, with these 3 categories cumulatively representing implicit 83 percent of each complaints,” the NERC study stated.
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