Customers may boycott Access Bank over poor services – Ogunbunka

One of Nigeria’s commercialized banks, Access Bank, risks a wide exodus of customers implicit mediocre handling of its indebtedness service, the president of the Bank Customers’ Association of Nigeria, Dr. Uju Ogunbunka, has said.

He disclosed this successful an interrogation with DAILY POST at the weekend. 

Ogunbunka was reacting to an contented betwixt Access Bank and a customer, Lydia Okodogbe, disputing an N18.81 cardinal indebtedness obtained successful November 2022 valued astatine N26.3 cardinal implicit a 36-month repayment period.

According to Okodogbe, Access slope had failed to connection her slope connection contempt repeated requests since 2023. 

Access Bank’s refusal had prompted her suspicion implicit alleged foul play. Okodogbe further alleged that astatine 1 constituent she noticed a caller indebtedness introduction of astir N2.5 million, which she did not use for. 

She said banks’ actions had crippled her enterprise, which led to astatine slightest 400 jobs lost. 

“My concern suffered significantly. At our peak, we employed astir 400 people, galore of whom person present mislaid their jobs due to the fact that operations became unsustainable,” she said.

She had urged the Central Bank of Nigeria, the regulator of the country’s banking sector, to intervene. 

Reacting, Ogunbunka said Access Bank had nary crushed to withhold customers’ slope connection requests.