FCMB marks Customer Service Week with digital upgrades, rewards

First City Monument Bank (FCMB) has introduced integer banking enhancements and lawsuit engagement initiatives up of Customer Service Week 2026, highlighting its absorption connected improving work transportation and lawsuit experience.

The yearly event, which runs from October 5 to 9 nether the taxable “The Extra Mile,” comes arsenic banks progressively deploy exertion and work innovations to amended lawsuit interactions and fortify integer adoption.

Among FCMB’s caller enhancements are expanded authentication options done its Temi chatbot and the integration of transaction e-tokens into lawsuit receipts, allowing customers to entree transaction verification details without relying solely connected SMS delivery.

The slope said the initiatives purpose to marque banking services much accessible, responsive, and convenient.
According to the KPMG 2025 Nigeria Banking Industry Customer Experience Survey, FCMB’s Mobile App ranked archetypal successful the mobile banking and USSD acquisition categories. Beyond its integer banking platforms, FCMB besides ranked archetypal successful contact-centre experience.

“At FCMB, lawsuit work is simply a continuous...