NCC vows stronger consumer protection, holds operators accountable for poor service quality

The Nigerian Communications Commission (NCC) has reaffirmed its committedness to protecting telecommunications consumers, declaring that operators volition beryllium held accountable for work failures and mediocre work prime arsenic the Commission intensifies regulatory measures to amended lawsuit acquisition crossed the country.

The Executive Vice Chairman of the NCC, Dr Aminu Maida, made the committedness astatine the 95th Telecom Consumer Parliament successful Lagos, with the theme, “Enhancing Consumer Experience: Strengthening Service Quality and Consumer Protection successful Nigeria’s Digital Economy.”

He stressed that effectual regularisation indispensable construe into tangible improvements successful the regular experiences of consumers.

According to Maida, the Commission remains focused connected enforcing work standards, protecting user rights, and ensuring that telecommunications operators present the prime of work promised to subscribers.

He noted that consumers merit reliable connectivity, transparent billing, and accessible avenues for redress whenever work expectations are not met.

Maida stated that the NCC, arsenic the regulator, has an work to support consumers by mounting wide standards, holding work providers accountable, and ensuring that determination is simply a just mode to question redress.

“We indispensable justice our enactment by the quality it makes to your experience,” helium said.

“For a trader waiting to corroborate a customer’s payment, ...